Support Services

Here at Acumen, we pride ourselves on the consistently professional support we provide our customers. Our support is more than just a call centre to fall back on when you run into a problem. We make it a point to get to know you and your business on a more personal level through regular phone contact and on-site visits.

Personalised support from our
Australia-based team

The recent trend among the information technology industry is to base support teams in overseas countries. Companies take advantage of the cheaper labour costs in these countries, which in turn saves them money. While outsourcing customer support is great for a business’s bottom line, it is less than ideal for its customers, who often end up frustrated by communication barriers and the hassle of dealing with different support people each time.

At Acumen, things are different. We provide personalised support from our skilled team, based right here in Geelong. This means that when you call us, you speak to someone situated on Australian soil. Each member of our support team has an excellent understanding of business systems used in the retail, wholesale and trade industries.

They work effectively with you and with prompt response times to successfully address business objectives and problems.

Custom software functionality

Our software boasts all of the features needed to establish and maintain a fully functioning business in the retail, wholesale, and trade sectors. Throughout Acumen’s long history, we have encountered many business challenges and sought to find the appropriate solutions. The invaluable aspect of our vast experience in the software industry is that we’ve put our knowledge to work for you.

Our software has the expert solutions developed for these challenges already incorporated into its system for the benefit of all customers.

However, every business is different, and it is often this difference that gives each organisation an edge over its competitor.

Being on hand for support means we can perform minor customisation updates of the software, ensuring you get the most out of your system and that it meets your company’s particular needs.

Custom reporting solutions tailored to
your business needs

Reliable data is one of the most important factors of a successful business. It provides business owners and managers with valuable insight that enables them to make informed decisions, as well as any necessary adjustments to keep their business functioning smoothly.

Reporting is one of the biggest strengths of our Acumen POS system. We offer 150-200 standard reports, including those designed for stock, sales, and accounts. However, there may be times when the report that you need does not exist or is not available with the specific components or design you need.

With our support, we will build your own customised reports to give you the necessary insights into your business.

POS Systems

POS Systems

Say goodbye to added work pressures and take control of your business with the Acumen Point of Sale System. Its comprehensive reporting ability has it all covered.

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Support

Support

We take pride in being able to offer continuous, high quality and reliable support for our clients. We want to get to know you and your business because we care.

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Integrations

Integrations

Every business is different. Sometimes you just need something that is unique to you. We can integrate and customise your system so you can get the most out of it.

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See how our point of sale is our point of difference

Scalable from small single store, through to large multi-site enterprises. For businesses involved in retail, wholesale and trade. Take control of your business with the Acumen POS System and it's comprehensive reporting system.

Get in touch

Get in touch

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